"Getting it right on time, first time, every time"

The Client Relationship Programme:
At ET&T we pride ourselves on the level of service provided to our clients. By investing time and resources in understanding their requirements we aim to ensure that our service delivers on time, first time, every time.

To guarantee that we meet and indeed exceed the demanding expectations of our clients, we operate a unique Client Relationship Programme (CRP). The CRP is based on a rigorous but flexible approach which allows us to meet the unique demands of each client whilst also responding to changing business conditions.

The programme is based on six key principles:

• Establishing a clear client relationship strategy
• Ensuring we have the right employees to implement the strategy
• Supporting and motivating those employees
  
• Developing an effective delivery process
• Implementing a policy of continuous improvement
• The commitment of ET&T's management to drive the programme forward
  

The CRP involves us working in close partnership with our clients. Every client is allocated a Client Relationship Manager (CRM), who is a member of ET&T's senior management team. The CRM acts as a channel between ET&T and the client and is responsible for all service quality issues, client communications and administrative co-ordination.