All projects undertaken by ET&T are subjected to a rigorous 10-stage production process in order to guarantee accuracy and service consistency. This rigid framework is further enhanced by our Client Relationship Programme (CRP), which links into the production process at various stages through the input of ET&T's Client Relationship Managers (CRMs).
The production process in detail:
STAGE 1: CRP IMPLEMENTATION ET&T's designated project CRM meets the client to discuss their specific project requirements - style, format, deadlines etc. The information obtained determines the scope of rewriting for the project.  STAGE 2: PROJECT BRIEF The CRM briefs the rewriter on the client's requirements. STAGE 3: 1st REWRITE The first stage of the rewriting process. ET&T's rewriting team always undertake a comprehensive analysis of the file before starting a new rewrite. The level of rewriting required will be determined by the quality of the English. ET&T operates three rewriting levels: Light, Medium and Heavy, with Heavy involving the most rewriting. Amendments noted by the rewriter are marked on the original document and submitted for updating. STAGE 4: DATA ENTRY PHASE 1 Amendments are made to the computer file by ET&T's data entry team. STAGE 5: 2nd REWRITE Amended file submitted to rewriter for further review. STAGE 6: DATA ENTRY PHASE 2 Further updating of computer file as required. STAGE 7: REWRITER REVIEW Final review by rewriting team. STAGE 8: PROOFREADER REVIEW ET&T's proofreading team undertake a comprehensive assessment of the rewritten file to identify and amend any outstanding discrepancies. STAGE 9: RELEVANCY CHECK The final quality check. Designed to ensure that the final rewritten version accurately reflects the content and tone of the original version and that no content contained in the original version has been omitted during the rewriting process. STAGE 10: SUBMISSION TO CLIENT The CRM sends the file to the client electronically in the format of their choice - Word (.doc), PDF (.pdf) etc. The CRM will then make a follow-up telephone call to the client within 48 hours of the file being successfully sent to check that the client is happy with the quality of the work. |